The Dormio Resort Maastricht has comfortable, relaxed and spacious accommodation plus a rooftop restaurant overlooking the gardens. Guests can enjoy table tennis on site, or cycling in the surroundings. Downside is that the table on the balcony was melted by previous occupants who placed something very hot on it.
I was lucky to visit Dormio resort in Maastricht when it originally opened, some places was still in construction so the prices were reasonably fair. My kids and I had a wonderful vacation, experience and the ambiance and scenery was just what you need on vacation.... one I will not forget. Pity now that the prices of the place have quadrupled since our visit.
The E — Google review
This review is for the restaurant located inside the Dormio Resort Maastricht. Staff was very nice and polite but the food wasn't that yummy and portions were so little that didn't accommodate our appetite. Price of food was also high comparing to the restaurant of same standard.
Spacetime E — Google review
First of all, they should stop calling themselves luxury resorts. Except for golf course they have no other amenities. Their wellness villas are jokes. We stayed there for almost a month because we could not find an apartment when we moved to Maastricht. The road going in the back of the villas means you cannot use the backyard unless you want to feel like an animal in a zoo. The road gets tons of foot traffic and everyone and I am not exaggerating, everyone will look at you. It doesn't matter if you are eating or in a hot tub. No privacy whatsoever. Zero cleaning service provided even if you stay long. We paid around 300 euros twice during our stay for cleaning. I mean common, after paying almost 10,000 euros (you read it right not a typo), one should expect to get the villa cleaned at least once a week. Anyways, just book anywhere else.
Anju S — Google review
Het park is heel mooi aangelegd, leuke faciliteiten voor de kinderen (kidsclub, zwembad, veel speeltuintjes). Huisje is prima, maar zeer simpel en sober ingericht. Huisje had ook wel wat schoner gemogen en er zijn wat kleine gebreken.Service had beter gekund, er ligt niks in het huisje als welkom of op z'n minst ter informatie (met bijvoorbeeld info over wifi, checkout, faciliteiten met openingstijden, regels mbt afval, dat soort dingen). Is geen must, maar bij zo'n luxe park verwacht ik dat wel.Afstand naar de stad is top, slechts 10-15 minuten met de fiets.(Translated by Google)The park is very nicely laid out, nice facilities for the children (kids club, swimming pool, many playgrounds). House is fine, but very simply and plainly furnished. House could also have been a bit cleaner and there are some minor flaws.Service could have been better, there is nothing in the house as a welcome or at least for information (for example, information about WiFi, checkout, facilities with opening hours, rules regarding waste, that kind of thing). It's not a must, but I expect it at such a luxurious park.Distance to the city is great, only 10-15 minutes by bike.
Léonie J — Google review
Als je rugpatient bent zou ik hier NIET boeken. Zeer slechte zachte bedden. Je betaalt de hoofdprijs voor luxe...echter zie je deze luxe niet terug in de uitrusting of faciliteiten van het huisje en het park.GEEN airco: slaapkamers bloedheet 's nachts en het was overdag maar 20c buiten en savonds 15c.GEEN haardrogerGOEDKOPE keukenapparatuur. Vaatwasser en vaat stinkt!Dunne intensief gebruikte handdoeken. Handdoekenpakket wordt voor 1 week 1x verstrekt. Wil je schonen handdoek erbij->bijbetalen.2 flesjes badzeep a 5 ml voor 4 personen voor 6 nachten (gierig)Dochter van 6 kreeg in zwembad bijna gipsplaat op haar hoofd omdat deze afbrak vanaf het plafond!Elke ochtend om 7u wordt gras luidruchtig gemaaid bij golfbaan.ZEER gladde tegels in de badkamer.ZEER gehorige ruimtesTRAPhekje is kapot..werkt niet dus onveilig.Huis zit vol ZILVERVISJES.Voor dit geld kun je beter een hotel boeken of bij Landall in Vaals of Mooi bemelen gaan logeren. Ze pretenderen het meest luxueuze park van Limburg te zijn, maar zijn het echt niet! Service ontbreekt..als je bij je lichamelijke beperking geholpen wil worden. Schouders worden opgetrokken en reacties vanuit verantwoordelijke manager zijn kinderachtig en niet gastvrij. NOOIT MEER DORMIO!(Translated by Google)If you are a back patient I would NOT book here. Very bad soft beds. You pay top price for luxury... but this luxury is not reflected in the equipment or facilities of the house and the park.NO air conditioning: bedrooms very hot at night and it was only 20c outside during the day and 15c in the evening.NO hairdryerCHEAP kitchen appliances. Dishwasher and dishes stink!Thin, heavily used towels. Towel package is provided once for 1 week. Would you like a clean towel -> pay extra.2 bottles of bath soap of 5 ml for 4 people for 6 nights (stingy)6 year old daughter almost got plasterboard on her head in the swimming pool because it broke off from the ceiling!Every morning at 7am, grass is mowed noisily at the golf course.VERY slippery tiles in the bathroom.VERY noisy areasStair gate is broken...doesn't work so it's unsafe.House is full of SILVERFISH.For this money you would be better off booking a hotel or staying at Landall in Vaals or Mooi bemelen. They pretend to be the most luxurious park in Limburg, but they really aren't! Service is lacking... if you want help with your physical disability. Shoulders are raised and reactions from the responsible manager are childish and not hospitable. NEVER DORMIO AGAIN!
Lonne K — Google review
On site shop prices are very high but you can pop to the supermarkets just down the road. Lovely area and some amazing rooms. Excellent self service.
Kevin H — Google review
The facilities were nice, but the service is hideous. There is no proper cleaning service. Our toilet had yellow and brown stains, there was hair and dust in the corners and under the beds/sofas/carpets, we even found a pair of socks from previous guests... The most annoying is that when we let the reception know (with pictures of all this), they simply responded "oh we'll let the cleaning service know and we will send them again", but nobody came to clean. We used the online service to share again our experience and they shorty replied that they'll look into that. Very unfortunate to consider this a luxury resort.
Nick S — Google review
Nice little vacation village, staff are very friendly and plenty of amenities. However, I have to echo a theme of many of the recent comments; the cleaning of accommodations between guests needs considerable improvement.Friends and I stayed in their new Castellum build. Overall the apartment was nice and spacious, however, in one of the bedrooms there were obvious handprints on the wall and the door had been replaced but not painted.Furthermore, for a resort that's centred around cycling, there is a complete lack of outdoor bike parking in close proximity to accommodations.
Kristian — Google review
This hotel is located outside of Maastricht.This is a quite and nice area.The rooms are quite big but they are not really clean and the mattress very uncomfortable.
MyView — Google review
Lekker ruim huis, jacuzzi en sauna zijn top en op fietsafstand van Maastricht. We verbleven met 8 personen in een wellnesswoning. We zijn 4 stellen en vinden het prettig om allen een eigen badkamer te hebben. Voor 2 nachten a €1400 kan je dit boeken bij Dormio. Direct bij aankomst kwamen we achter een tal van mankementen die je niet mag verwachten voor dit geld. Er was lekkage in een van de badkamers, in die zelfde badkamer was geen warm water, de parasol was kapot en een handdoekenradiator was kapot. 1 badkamer was dus praktisch onbruikbaar.Alles natuurlijk direct keurig gemeld. De parasol is snel vervangen maar de rest kon niets aan gedaan worden. We hadden een nette gepaste afhandeling verwacht omdat we terug gebeld zouden worden door de manager. U raadt het al; we werden niet gebeld. Na zelf telefonisch contact te hebben gezocht werd ons verzocht te mailen. Hier hebben we nooit iets op terug gehoord. Jammer!(Translated by Google)Nice and spacious house, jacuzzi and sauna are great and within cycling distance of Maastricht. We stayed in a wellness home with 8 people. We are 4 couples and we like to all have our own bathroom. You can book this at Dormio for 2 nights at €1400. Immediately upon arrival we discovered a number of defects that you should not expect for this money. There was a leak in one of the bathrooms, there was no hot water in the same bathroom, the parasol was broken and a towel radiator was broken. So 1 bathroom was practically unusable.Of course, everything was neatly reported immediately. The parasol was quickly replaced, but nothing else could be done. We expected a fair and appropriate handling because we would receive a call back from the manager. You guessed it; we were not called. After contacting us by telephone, we were asked to email. We never heard anything back about this. Shame!
M K — Google review
Huisje was ok. Park ziet er leuk uit met de verschillende type huisjes. Lokatie is vlakbij Maastricht. Bedden zijn mijnsinziens veel te zacht. Door de niet afsluitende vouwgordijnen heb je volledig lichte slaapkamers. De eethoekstoelen waren bijna allemaal vuil of beschadigd. Een halve wc rol in de 2 wc's voor 5 personen voor 4 dagen is te weinig. Dus we haalden een pak met 6 rollen voor €5,50!! bij de receptie. Prijs-kwaliteit was voor ons niet in verhouding.(Translated by Google)House was ok. Park looks nice with the different types of houses. Location is near Maastricht. In my opinion, beds are far too soft. The non-closing Roman blinds provide completely light bedrooms. The dining area chairs were almost all dirty or damaged. Half a toilet roll in the 2 toilets for 5 people for 4 days is not enough. So we got a pack of 6 rolls for €5.50!! at the reception. Price-quality was not in proportion for us.
Romy R — Google review
Although the villa is good , but didnt liked it for many reasons :1. There is no cleaning service , u have to pay for cleaning services .2. There is no phone in villa to call eeception when required .3. The heating system is crazy , sometime very hot , sometime didnt worked .4. Second toilet in villa is very small5. There is no one available even to take our luggage when we arrived.And many more such issues .Dont stay at this place.
Zaid K — Google review
Very nice Ressort with a new spa area and bath with a waterslide. When we had been there it was even possible to ski. Our apartment was okay. We didn't miss anything.
P H — Google review
Afgelopen weekend op het park geweest en het park niets mis mee. Het personeel komt zijn afspraken niet na. We hadden om een omboeking gevraagd en dat werd letterlijk gezegd door ene Geerte dat dit geregeld was maar niets is mooier waar er werd kei hard gezegd hoezo ik heb niets beloofd. Daarna ene Inge aan de lijn gehad en beloofde ons dat de omboeking wel verstuurd zou worden ja ja ook dat wederom niet gedaan. Toen hebben wij onze persoonlijke juriste ingeschakeld maar toen kon het in een keer wel met bibberende stem van onze Inge werd het heel vlug geregeld dachten wij maar ook hier wederom voor de gek gehouden na nog 1 dag gewacht te hebben weer gebeld en toen werd het onderhand geregeld.eenmaal op het park werd ons ook beloofd of er ter compensatie iets gedaan kon worden maar ook hier wederom teleurstellend niets vernomen. Al met al slechte service en komen afspraken niet na.Service een dikke min(Translated by Google)Went to the park last weekend and there was nothing wrong with the park. The staff does not keep their agreements. We had asked for a rebooking and a certain Geerte literally said that this had been arranged, but nothing could be better, where they said very loudly, what do you mean, I didn't promise anything. Then we had someone called Inge on the phone and promised us that the rebooking would be sent, yes, that was not done again. Then we called in our personal lawyer, but then it was possible at once with our Inge's trembling voice, it was arranged very quickly, we thought, but here too we were fooled, after waiting another day, we called again and then it was settled in the meantime. Once at the park we were also promised whether something could be done in compensation, but again disappointingly nothing was heard. All in all poor service and agreements are not kept.Service a big minus
Thom L — Google review
Great place, the location is fantastic as you can reach a lot within 10min driving, eg. golf course (practically next door) but also the city centre of Maastricht. Within the location itself there is also a spa, pool, eating places, bakery, kids club and mini supermarket.Oh and not to forget, it is also a great place if you want to bring your furry friend (dog)!
Lionel M — Google review
Wij zijn zes dagen op het park geweest. De huisjes waren mooi en ons huisje was ook goed schoon. Locatie is ten opzichte van Maastricht heel goed. Met tien minuten zit je in het centrum zowel met de auto als de fiets. Wat tegen viel waren de voorzieningen op het park zelf. Wij waren met een kindje van 2 jaar en dan is het prettig als je niet altijd het park af hoeft. Er is weliswaar een restaurant, een café en een snackbar maar die zijn niet altijd geopend. Met name doordeweeks (dinsdag tot donderdagmiddag laat) was zowel het café als het restaurant gesloten. Er is voor kinderen een kidsclub maar die was sowieso dicht. Verder is er niks overdekt, behalve het zwembad. Die kleinschaligheid is leuk maar daardoor is het dus ook moeilijker de voorzieningen op peil te houden. Volgende keer kiezen wij daarom toch voor een ander park waarschijnlijk.(Translated by Google)We spent six days at the park. The houses were beautiful and our house was also very clean. Location is very good in relation to Maastricht. You can reach the center in ten minutes by car or bicycle. What was disappointing were the facilities at the park itself. We were with a 2-year-old child and it was nice not to have to leave the park all the time. Although there is a restaurant, a café and a snack bar, they are not always open. Especially during the week (Tuesday to late Thursday afternoon), both the café and the restaurant were closed. There is a kids' club for children, but it was closed anyway. Nothing else is covered, except the swimming pool. The small scale is nice, but it also makes it more difficult to keep the facilities up to standard. We will probably choose a different park next time.
Rob K — Google review
Rooms great. We had the appartment with shared washing machine, dryer and small pool in the complex. The rooms are great and the beds are soft. Everyhting was closeby from swimming pool, kids playground and restaurant snackbar. Due to the weather we didnt hired bikes, but the prices are really affordable for a day. Enough space for parking lit and elektric vehicle charge. We have explored the area from belgium, maastricht, valkenburg and germany. All within 30 min drive.I would say dormio is the luxury version of center parks and I would definitly come back or try another dormio park.
Edward H — Google review
Lang weekend op dit park. Wij zaten op het gedeelte van de master villa's. Alles zag er goed uit in het huisje. schoon en netjes. Bedden sliepen goed en waren ruim. Wel kwamen we bij binnenkomst een dood muisje aan in een van de keuken kastjes onder de kraan, maar dit kan gebeuren. Je zit redelijk in een groen gebied. Ook hadden wij een vervelende ervaring met een aantal ongewenste bezoekers op het park. Deze personen hadden onze fiets gestolen. Die afgesloten op slot voor ons huis stond. We hebben ook begrepen dat dit vaker voorkomt op dit park. Wij vinden wel dat de receptie hier alerter mee om mag gaan. Geef zulke zaken door aan je gasten. Verder zou ik het park voorzien van een hekwerk wat veel hoger is, zodat er geen fiets over heen kan.. En dat het park alleen te betreden is via een hek, niet alleen voor auto's maar ook voor voetgangers. We hebben later nog twee jongens verdacht zien lopen en aangesproken. Die waren echt op zoek naar spullen ,uitgaande van hun reactie. Dus ...beveiliging op het park moet beter! Zwembad was mooi en voorzien van de basis faciliteiten. Alles zoals een winkeltje en bakker aanwezig op het park. Ook kun je er fietsen huren.(Translated by Google)Long weekend at this park. We were in the master villa section. Everything looked good in the house. clean and tidy. Beds slept well and were spacious. When we arrived, we found a dead mouse in one of the kitchen cupboards under the tap, but this can happen. You are in a reasonably green area. We also had an unpleasant experience with a number of unwanted visitors to the park. These people had stolen our bicycle. Which was locked in front of our house. We also understand that this happens more often at this park. We do think that the reception should be more alert about this. Pass such information on to your guests. Furthermore, I would provide the park with a fence that is much higher, so that no bicycle can get over it. And that the park can only be entered via a fence, not only for cars but also for pedestrians. We later saw two more boys walking suspiciously and were approached. They were really looking for stuff, based on their reaction. So...security at the park needs to be better! Swimming pool was beautiful and provided with basic facilities. Everything such as a shop and bakery is available in the park. You can also rent bicycles there.
John D — Google review
We had a five day stay at Dormio Maastricht. We stayed in one of the Penthouses. Well equipped and clean so that was a big positive. The penthouse had three big bedrooms, two bathrooms (one with bubble bath and the other with a sauna and steam shower. There was also a barbecue, terrace heater, etc. So an overall great apartment! Even with a small nu nice bathroom in the basement. This can only be used by the apartments (8 in total so really private).The park itself has a nice bakery, bike rental, swimming pool and Spa. And they have a nice kids club with a daily program to help entertain the kids. Scattered throughout the park there are different play zones. Parking is easy and it’s location close to Maastricht is a big plus. Only reason not to go for five stars would be that there is no big inside play area which you see at many other family oriented holiday parks. Oh and for the foodies; there is a Michelin starred restaurant in the hotel on the park! Enjoy!
Martijn — Google review
We booked their nicest villa for 4 nights. We paid over 2,500 euro for the stay. Everything was great until we walked into our villa. Thats when the trouble started.1. On their website they say the villa is child friendly, except that there are classic steep dutch stairs with no baby gate. Not exactly child friendly.2. They provided us with enough shampoo and body soap for 1 person for 1 night. Not what I expected for 2500 euro. No dishwasher soap, no hand soap, 4 pods of coffee, 2 sticks of sugar, no garbage bags, etc... they market themselves as a " 5 star resort hotel", yet this is an apartment for rent at best, even airbnbs offfer more. Im shocked they had utensils and plates.3. No wifi upstairs. Seriously??4. They said we have a "barbecue". What they meant was a hole with a metal plate on top. No coal, no lighter, nothing to barbecue with.5. We had to spend 300 euro!!! To stoock up the place just for 4 days as it was completley empty. Absolutely ridiculous.6. Fireworks going off non stop. I get its christmas, but we are at a resort, they should have a strict no fireworks rule 24/7.7. MOLD!!! We moved the curtsin in the downstairs bedroom to find the entire wall clvered in mold. Our son wa sgoing to sleep there!8. We made a reservation through the website, and put in the notes to please give us a charger for our car. When i called to check with them, they said sorry your home doesnt have a charger, and only offered to switch us when i pushed them too.9. I paid 2500 euro and they expect me to clean up the place before i leave, do the dishes, empty the dishwasher, take out the garbage down the road, etc....For 2500 euro?!!?!? I could have done all this for free at home.Overall its our first night here and we are EXTREMELY unhappy. I do NOT reccomend visiting until they fix these issues.
AB L — Google review
EERSTE KEER , LAATSTE KEER !!!! Samen met onze vrienden /buren reserveerde ik voor een fiets vierdaagse een huisje op vakantiepark Dormio Maastricht! Wij kozen voor eentje met veranda, zodat wij onze elektrische fietsen achteraan konden stallen! Dukdalf nr 62 werd ons vakantiehuis , van 14/3/24 tot 17/3/24 . Alles prima tot ik op zondag 17/3 opstond om 06.10 u en ik de gordijnen opende ! En ik vaststelde dat onze 4 fietsen ( de Riesse &mullerspeedpedelec en Norta e bike van onze buren ) ( en onze 2 Batavus e bike s ) verdwenen waren . Die stonden slotvast per twee onder de veranda ! om 7uur ging onze buurman naar de receptie die dan opende , om dat te melden en vroeg om de politie te verwittigen. Hij kreeg als antwoord dat deze toch niet kwamen om de verdwijning vast stellen . Maar raadde zij aan om persoonlijk aangifte te gaan doen op het politiebureau 3 km verder . Onze mannen zijn dan naar het politiebureau gereden om aangifte te doen van de diefstal. Daar bleek dan dat wij geen alleenstaand geval waren ! Daar zei men dat het simpel was … met de bestelwagen kan men op het golfterrein en zo over de omheining van 1,20m achterkant huisjes ! Geen camera s !!!! Toen de mannen terug kwamen hebben wij het sleepspoor achter de huisjes 58 en 60 opgemerkt tot aan de omheining golfterrein . Bij het uitchecken , onze keycarts ingeleverd . Heb gevraagd om de manager te spreken… die was niet aanwezig, ook gevraagd omeen klachtenformulier, dat kon niet ! Men beloofde mij dat de manager mij zeker zou contacteren. Dat is op de dag van heden nog niet gebeurd ! Voor ons samen 21000 euro verlies ! En geen reactie! Sorry , maar wat wij hoopte , een ontspannende fietsvakantie is uiteindelijk de hel geworden! Mevr Schoovaerts Linda(Translated by Google)FIRST TIME, LAST TIME!!!! Together with our friends/neighbors, I reserved a house at the Dormio Maastricht holiday park for a four-day cycling trip! We chose one with a veranda, so that we could store our electric bicycles at the back! Dukdalf nr 62 became our holiday home, from 14/3/24 to 17/3/24. Everything was fine until I got up at 6:10 am on Sunday 17/3 and opened the curtains! And I noticed that our 4 bicycles (our neighbors' Riesse & Mullerspeedpedelec and Norta e bike) (and our 2 Batavus e bikes) were gone. They were stuck in pairs under the veranda! At 7 o'clock our neighbor went to the reception, which then opened, to report this and asked to notify the police. He received the answer that they did not come to determine the disappearance after all. But she advised to file a report in person at the police station 3 km away. Our men then drove to the police station to report the theft. It turned out that we were not an isolated case! They said it was simple... with the van you can go onto the golf course and over the 1.20m fence at the back of the houses! No cameras!!!! When the men returned we noticed the trail behind houses 58 and 60 to the golf course fence. When checking out, we handed in our keycarts. I asked to speak to the manager... he was not present, also askeda complaints form, that was not possible! I was promised that the manager would definitely contact me. That has not yet happened to date! A loss of 21,000 euros for us together! And no response! Sorry, but what we hoped for, a relaxing cycling holiday, turned out to be hell! Mrs Schoovaerts Linda
Linda S — Google review
Pros: The apartment was quite nice, a corner property with lovely outdoor area and pretty private. The bathroom and bathtub were really nice. There was an indoor pool just outside our apartment door but we didn't know that, so weren't prepared with swimmers. The gentleman who checked us in at the front desk was excellent.Cons: Maybe we didn't realize the type of place we were booking, but it would have been helpful to know that when you book an "apartment", that means no housekeeping, one roll of toilet paper for your entire stay, and also no air conditioning (although there's a mysterious control for "air" that doesn't seem to do anything). If you want additional towels, you'd have to pay for them. The bed was comfortable but was just two single beds pushed together, so if you're a couple, be prepared to fall into the crack several times a night. Also there is only one pillow for each person.There is a restaurant on site, but when we attempted to get a table at 6:45pm, we were told we couldn't have one because "the kitchen closes at 8". When we pointed out that it was nowhere near 8, the waiter said "Sorry, I'm the only one working tonight so no more customers." We were only 2 people, but I can't imagine what a couple with children would have done at that point. We just drove into Maastricht and found a nice place to eat. Ridiculous.We were staying in the area to play golf (although the course on site was not very good), so it suited us just fine for that. However, we wouldn't return.
M V — Google review
Weekend weg geweest en de water villa gehuurd. Fijn huisje met grote tuin, sauna en jacuzzi! Keuken gerei is een beetje minimaal en 3 wc rollen voor 6 personen voor 3 dagen is ook karig. Slaapkamers naar persoonlijke mening veel te licht, raad aan een slaapmasker mee te nemen.Bedden lagen wel heerlijk. Verder was de jacuzzi erg lekker, Zelfs met kou en regen! Geslaagd weekend 😁(Translated by Google)Went away for the weekend and rented the water villa. Nice house with large garden, sauna and jacuzzi! Kitchen utensils are a bit minimal and 3 toilet rolls for 6 people for 3 days is also meager. Bedrooms in personal opinion much too bright, recommend taking a sleeping mask.Beds were wonderful. Furthermore, the jacuzzi was very nice, even with cold and rain! Successful weekend 😁
Lara W — Google review
The place was nice and clean but the fact that there was no cleaning products, no towel for cleaning or even salt and pepper was a bit upsetting. We came with a place for a weekend stay. Should we buy a bag of dishwasher tablets, dish soap and towel?
Natalia S — Google review
We stayed in August 2023 visiting from Canada. The concept of a family style resort was what appealed to us. The rooms were clean, new and modern with full kitchens. We especially loved the terrace suite where we stayed with a seating area and BBQ. The resort reminded us of condo type hotels we have here in Canada. We would suggest a few minor changes to make the resort even better such as hair dryers, more toilet paper and tissue available in the bathrooms, a ledge in the showers for your shampoo and soap, and hand soap for the bathroom and kitchen sinks.
Suzanne R — Google review